A little help for your journey.

Support for your plans, account and purchases.

Your saved plans

Your saved trips, Arrival Plans, Travel Notes and Travel Vault stay on your iPhone. If a live update is unavailable, you can still use saved information. Confirm urgent flight information with your airline or airport.

Arrival Plan is a planning aid based on the timings you provide. It cannot guarantee connection times or an arrival outcome.

Flight updates

Flight data depends on the service being available and a working internet connection. Check the last-updated time in the app. Background monitoring and paid coverage are only available when the app explicitly confirms they are enabled. A saved flight or a successful test purchase alone does not enable background monitoring.

Sign-in and purchases

Open the account control in Ask O to sign in with Apple. Use the same Outglide account used for your purchase. In Settings → Your plan, use Refresh availability or Restore purchases when those options are shown. Do not buy another pass just because a confirmation is delayed.

If the Apple purchase sheet says “For testing purposes only”, it is a test purchase and the sheet confirms that you will not be charged. Test purchases do not activate production flight monitoring.

Trip Pass

When production coverage is available, one Trip Pass covers one selected journey with up to four provider-linked flights departing within 30 days of its first covered departure. Review the flights and dates before assigning a pass. Later legs can be added within the original limits as live flight details become available. Assigned legs cannot be removed or replaced. An unused credit stays with your account.

Subscriptions and refunds

Manage or cancel subscriptions in your App Store account. Deleting the app or your Outglide account does not cancel an Apple subscription. Apple handles refunds for App Store purchases: request help with a purchase.

Remove your information

Remove saved flights and Travel Notes using their in-app removal controls. In Travel Vault, use Remove passport and encryption key to remove its saved record. To delete your server account, open the account control in Ask O and choose Delete AI account. This does not erase your locally saved plans or cancel subscriptions.

For a privacy or deletion request that you cannot complete in the app, email support. See how Outglide handles your information.